Return & Exchange policy
To ensure customer rights and maintain product quality, taluvn.com applies the following return and exchange policy:
1. Scope of Application
- Applies only to orders purchased directly from taluvn.com.
- Customers in Ho Chi Minh City can request returns/exchanges directly at the Taluvn.com office (address provided at the bottom of the website).
- Processing time: from 8:00 AM – 5:00 PM, Monday to Friday (excluding Saturdays, Sundays, and public holidays).
2. Return & Exchange Timeframe and Conditions
- Time limit for return/exchange requests: within 24 hours from the date of receipt.
- Returns/exchanges are only accepted for products that are:
- Defective or damaged due to manufacturer faults.
- Broken during transportation.
- Incorrect items delivered compared to the order.
- Returned/exchanged products must have all original tags, labels, packaging, accessories, and gifts (if any), and must be unused.
- Customers must provide the purchase invoice when requesting a return/exchange.
- Customers are required to provide a video of the unboxing process as proof to complete the return/exchange.
3. Non-returnable Cases
- Returns/exchanges due to subjective reasons from customers, including but not limited to:
- No longer having a need for the product.
- Disliking the color, scent, or design after receiving the product.
- Incorrect purchase due to customer selection errors.
- Products that are no longer in original condition, have been used, or damaged due to improper storage or misuse.
- Requests made after 48 hours from the date of receipt.
4. Processing Procedure
- Upon receiving a valid request, taluvn.com will inspect the product condition and proceed with a replacement or refund (depending on the case).
- For defective products due to manufacturing or shipping issues, taluvn.com will bear all return/exchange costs.
