General terms and conditions

General terms and conditions

By accessing the Website taluvn.com, you agree to these terms. The Website reserves the right to change, modify, add, or remove any part of these General Terms and Conditions at any time. Changes take effect immediately upon posting on the Website without prior notice. By continuing to use the Website after such changes are posted, you agree to those changes. Please read carefully before deciding to use our services:

Table of Contents

• 1. General Terms
• 2. Scope of Services
• 3. Return & Exchange Policy
• 4. Obligations of the Parties
• 5. Trademark and Copyright
• 6. Dispute Resolution
• 7. Other Provisions

1. General Terms

Users access this Website to learn about the products we provide. Creating an account is not a mandatory condition for use.

It is strictly prohibited to use any part of this Website for commercial purposes or on behalf of any third party without our written permission.

Users must carefully read the policies and transaction procedures displayed on this Website before making transactions to avoid potential disputes.

2. Scope of Services

We provide online ordering services without limitation in terms of time or geography. Users can access the Website from anywhere, at any time, to place orders online.

3. Return & Exchange Policy

• Time limit for return/exchange requests: within 48 hours from the date of receipt.
• Returns/exchanges are only accepted for products that are:
  • Defective or damaged due to manufacturer faults.
  • Broken during transportation.
  • Incorrect items delivered compared to the order.
• Returned/exchanged products must have all original tags, labels, packaging, accessories, and gifts (if any), and must be unused.
• Customers must provide the purchase invoice when requesting a return/exchange.
• Customers are required to provide a video of the unboxing process as proof to complete the return/exchange process.

Non-returnable cases

• Returns/exchanges due to subjective reasons from customers, including but not limited to:
  • No longer having a need for the product.
  • Disliking the color, scent, or design after receiving the product.
  • Incorrect purchase due to customer selection errors.
• Products that are no longer in original condition, have been used, or are damaged due to improper storage or misuse.
• Requests made after 48 hours from the date of receipt.

Processing Procedure

• Upon receiving a valid request, taluvn.com will inspect the product condition and proceed with a replacement or refund (depending on the case).
• For defective products due to manufacturing or shipping issues, taluvn.com will bear all return/exchange costs.

4. Obligations of the Parties

The Website is responsible for maintaining normal service operations and ensuring service quality as communicated to consumers.

Users are responsible for using the service properly, without infringing on the rights of other users or the Website.

5. Trademark and Copyright

It is strictly prohibited to use any content from this Website for commercial purposes or on behalf of any third party without our written permission. Violations will be subject to legal action in a competent court.

All intellectual property rights (registered or unregistered), information content, and all designs, text, graphics, software, images, videos, music, audio, source code, and underlying software are our property. All Website content belongs to us.

6. Dispute Resolution

Any disputes, complaints, or conflicts arising shall be resolved through negotiation, mediation, arbitration, and/or court in accordance with the laws of Vietnam.

7. Other Provisions

Talu Vietnam Company Limited (Brand: Talu and/or Talu Tea) ensures transparency in all transactions – therefore, 100% of products sold are issued VAT invoices.

If you require a VAT invoice, please provide complete invoicing information (mandatory) in the order notes section or within 2 hours after receiving the goods and before 10:30 PM on the same day via the Talu Vietnam Fanpage.

After the above time, the system of Talu Vietnam Company Limited will automatically issue invoices for all orders. If insufficient information is provided, the invoice will record the buyer as: “Retail customer without provided information” or “Retail customer without invoice request”. For any complaints regarding buyer information, please contact the Hotline of Talu Vietnam Company Limited: (+84)908318399.

All Terms shall be governed by and interpreted in accordance with the laws of Vietnam. We reserve the right to amend these Terms at any time, and such amendments shall take effect immediately upon posting on taluvn.com.

Please use our services only after fully understanding and agreeing to the above terms.