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Privacy policy

To ensure the safety of taluvn.com as well as protect customers’ personal information, please carefully review the following privacy policy:

I. Purpose and Scope of Information Collection:

We collect customer information through the website taluvn.com for the following purposes:

• Processing online transactions and payments
• Providing customer support and care before, during, and after purchase
• Answering customer inquiries
• Providing the latest information on taluvn.com
• Reviewing and improving website content and interface
• Conducting customer surveys
• Promoting products and introducing promotional programs
• Resolving issues and disputes related to website usage

To access or place orders directly via the website, as well as use certain services at taluvn.com, you may be required to provide personal information including: Email, full name, phone number, and delivery address to ensure and protect the rights of both customers and us.

Shopping cart and payment information: We provide a shopping cart feature to help customers conveniently manage and track their orders, such as adjusting product quantities before completing payment. In the payment section, customers are required to provide: Email, full name, phone number, delivery address, and suggested payment methods. We will then proactively contact customers via phone or email based on the provided information. We do not provide direct online bank transfer payment features to ensure transaction safety.

All declared information must be accurate and lawful. taluvn.com is not responsible for any legal issues related to incorrect information provided.

We may also collect information about the number of visits, including the number of pages viewed, links accessed, and other data related to connections to taluvn.com.

We also collect information from your web browser each time you visit the website, including: IP address, browser type, language, time, and accessed addresses.

II. Scope of Use and Information Retention:

taluvn.com collects and uses your personal information for appropriate purposes and strictly complies with this Privacy Policy.

When necessary, we may use this information to contact you directly through forms such as: welcome letters, order confirmations, thank-you letters, technical and security information.

You may receive periodic emails about new products, services, upcoming events, or recruitment information if you subscribe to notifications.

The retention period of your information on our servers generally lasts throughout the operation of our website. However, you may request deletion of your personal data at any time, and we are always ready to assist.

III. Sharing Personal Information:

We commit not to sell or exchange customer information to any third party for commercial purposes that violate this Privacy Policy, except in the following cases:

Upon legal request from competent government authorities.

In other cases, we will notify you before sharing your information with a third party, and such information will only be provided with your consent. Third parties will also be bound by confidentiality agreements and may only use the information for agreed purposes.

IV. Accessing and Updating Personal Information:

At any time, you may access and update your personal information via appropriate website links or by logging into your account area.

Alternatively, you may contact us to update your information using the contact details provided below.

V. Information Security Commitment:

By providing your personal information, you agree to the terms stated above.

We are committed to protecting your personal information using all possible measures to prevent unauthorized access, use, or disclosure.

However, no data transmitted over the Internet can be guaranteed 100% secure. Therefore, we cannot guarantee absolute security of the information you provide. We are not responsible for unauthorized access resulting from your own actions, such as sharing information with others.

VI. Use of Cookies:

taluvn.com uses “cookies” to personalize and enhance your online experience.

A cookie is a text file placed on your hard drive by a web server. Cookies are not used to run programs or deliver viruses. They are uniquely assigned to your device and can only be read by the server that issued them.

One purpose of cookies is to provide convenience and save time when you visit or return to taluvn.com without needing to re-enter information.

You may accept or decline cookies. Most browsers automatically accept cookies, but you can modify settings to decline them. If you block cookies, some features may not function properly.

VII. Spam Policy:

taluvn.com is committed to preventing spam and fraudulent emails. We only send emails when you have registered or used our services.

We do not sell or rent your email to third parties. If you receive unsolicited emails from us due to unforeseen reasons, please use the unsubscribe link or contact our administrators.

VIII. Policy Updates:

To meet operational needs and customer feedback, we reserve the right to modify this policy at any time without prior notice.

When updates occur, the “Last Updated” date will be revised. By continuing to use the website after changes, you acknowledge and agree to the updated policy.

This Privacy Policy applies only to taluvn.com and does not include third-party websites linked or advertised on our platform.

We are not responsible for the content or legality of third-party websites. We recommend reviewing their privacy policies before use.

IX. Contact Information:

We welcome your feedback and inquiries regarding this Privacy Policy. Please contact us via:

Talu Vietnam Company Limited
Address: 43R/19 Ho Van Hue, Duc Nhuan Ward, Ho Chi Minh City, Vietnam.
Phone: 0908318399
Email: taluvn@taluvn.com